Connect official accounts
Authorized administrators sign in through the supported social network and choose the municipality’s official account without entering provider IDs or access tokens into CivicOps.
Social media management for municipalities
Make every resident update easier to plan and publish.
CivicOps gives local government communicators a focused desk for connected official accounts, post drafts, media, review, approvals, scheduling, previews, and publishing.
- Simple network sign-in
- Review and approval controls
- Publishing and records in one module
Starting at$149/month
Includes social media management and archiving for municipalities under 10,000 residents. Every eligible self-serve plan starts with a 30-day free trial.
Compare every population tierWhat your team can do
One connected path through recurring municipal work.
Compose with real media
Write the resident update, choose connected channels, upload an image, and include accessible alternative text before the post moves forward.
Preview before publishing
See an approximate channel preview beside the draft so staff can review the message and selected media in context.
Set the publishing plan
Publish an approved update now or choose a specific date and time in the municipality’s configured timezone.
Use a municipal approval path
Assign communications approvers, submit a draft for review, and keep approval decisions or requested changes beside the post.
See what needs attention
Use clear status views for drafts, approvals, scheduled posts, published posts, and connection health instead of searching across separate tools.
A clearer operating rhythm
From first draft to final record.
- 01
Plan
Choose official channels and prepare the resident message and media.
- 02
Review
Send the draft to assigned municipal approvers and resolve requested changes.
- 03
Publish
Release immediately or schedule the approved post for the right local time.
Built for lean municipal teams
Straightforward enough for a small team. Governed enough for official communication.
The workspace uses plain-language status and a familiar compose flow so staff can publish without learning provider APIs. Administrative settings keep channel connections and approval responsibilities in the right hands.
Questions municipalities ask
Clear answers before you start.
Do staff need social network API keys to connect an account?
No. CivicOps administrators use the network’s sign-in flow and choose an eligible official account. CivicOps never asks the municipal user to paste an access token into the workspace.
Can a post be reviewed before it is published?
Yes. Municipal administrators can assign communications approvers, and staff can submit drafts for approval before publishing or scheduling them.
Can staff upload an image and preview the post?
Yes. The composer supports image upload and shows an approximate preview for the selected connected channel.
Which networks are supported?
Network availability depends on each provider’s API and the configuration of the municipality’s official account. The CivicOps connection screen shows which providers are currently ready to connect.
Start with the work in front of you